Privacy Policy
The Gardener’s Hub UK
Last updated: 19 October 2026
1. Introduction
Welcome to The Gardener’s Hub UK (https://thegardenershub.uk).
We respect your privacy and are committed to handling your personal information responsibly, transparently and securely.
This Privacy Policy explains what personal information we collect, why we collect it, how it is used and stored, and the rights you have under UK data protection law.
This policy applies to visitors using our website, contacting us, subscribing to our email updates or interacting with our online services.
2. Who We Are
The Gardener’s Hub UK is a UK-based gardening information website operated by a sole trader.
The individual operating the business is responsible for the personal information processed through this website and acts as the data controller under the UK General Data Protection Regulation (UK GDPR).
For privacy enquiries, requests concerning your personal information or complaints, please contact:
Email: contact@thegardenershub.uk
Website: https://thegardenershub.uk
3. Information We Collect
We collect limited personal information depending on how you interact with our website.
Information you provide
You may provide personal information when you:
- Submit an enquiry using our contact form.
- Contact us directly by email.
- Subscribe to our newsletter or other email updates.
- Leave a comment, where commenting is enabled.
- Communicate with us regarding collaborations or other business matters.
This may include your name, email address, message, preferences and any other information you choose to provide.
Please avoid submitting sensitive personal information unless it is necessary for your enquiry.
Information collected automatically
When you visit our website, certain technical information may be processed, including:
- Internet Protocol (IP) address.
- Browser and device information.
- Pages visited and website interactions.
- Referral sources.
- Date and time of visits.
- Website performance and error information.
- Cookie or similar technology identifiers, where applicable.
This information helps us operate, secure and improve the website.
4. How and Why We Use Your Information
We use personal information only where there is a lawful reason to do so.
Responding to enquiries
We use information submitted through our contact form or by email to respond to questions, provide requested information and manage correspondence.
Our lawful basis is legitimate interests in communicating with visitors and handling enquiries.
Newsletter subscriptions
Where you subscribe to our newsletter, we use your email address to send the gardening information and updates you have requested.
Our lawful basis is consent.
You may withdraw your consent and unsubscribe at any time.
Website analytics and improvement
We may process technical and usage information to understand how visitors use our website, identify problems and improve our content and services.
Our lawful basis for processing personal data for these purposes is legitimate interests, or consent where appropriate.
Where cookies or similar technologies are involved, we also comply with the applicable Privacy and Electronic Communications Regulations.
Website security
We process relevant technical information to maintain website security, prevent spam, investigate suspicious activity and protect against misuse.
Our lawful basis is legitimate interests in maintaining a secure and reliable website.
Legal obligations
We may process or retain information where necessary to meet legal obligations, respond to lawful requests or establish, exercise or defend legal claims.
5. Newsletter and Email Communications
We may offer a free gardening newsletter containing seasonal advice, practical gardening jobs, relevant articles and website updates.
Newsletter subscriptions are managed using Kit (formerly ConvertKit), an email marketing service provider.
When you subscribe, your email address and relevant subscription information may be processed through Kit.
Depending on the features enabled, this may include subscription dates, preferences, email delivery information and engagement statistics.
We do not automatically add people who contact us through the website to our marketing mailing list.
Every marketing email will provide a way to unsubscribe.
After unsubscribing, limited information may be retained where necessary to respect your preferences and demonstrate compliance with applicable marketing requirements.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functionality, maintain security, understand website usage and improve the visitor experience.
Cookies are small files or identifiers stored on or accessed through your device.
Essential technologies
Some technologies are necessary for website operation, security, form functionality and other services requested by visitors.
Where a technology meets an applicable legal exemption, consent is not required.
Analytics technologies
We may use analytics technologies to understand visitor numbers, popular content, website performance and how people navigate the website.
Where analytics technologies qualify for a legal exemption, we will provide the required information and an appropriate way to object.
Where consent is required, we will seek it before using the relevant technology.
Optional and third-party technologies
Some website features, such as embedded content, may involve third-party technologies.
Advertising or personalisation technologies may also be introduced in future. Where these require consent, they must not be activated before the relevant consent is obtained.
Managing cookies
You can restrict or delete cookies through your browser settings.
Where on-site consent or objection controls are required, visitors must also be able to use those controls to manage their preferences.
Further information about active technologies and their purposes will be provided through the website’s cookie information or preference controls.
7. Sharing Your Information
We do not sell visitors’ personal information.
We may share limited information with trusted service providers where necessary to operate the website and provide requested services.
These may include:
- SiteGround: website hosting, infrastructure and related security services.
- Kit: newsletter subscriptions and email delivery.
- Website service providers: contact form processing, spam prevention, technical maintenance and security.
- Analytics providers: website usage and performance measurement, where enabled.
Our website uses WordPress software to manage and publish content.
Service providers may process personal information on our behalf under applicable contractual and data protection arrangements.
We may also disclose information where legally required or necessary to protect our rights or the security of our website.
We do not provide contact form enquiries to third parties for their independent marketing purposes.
8. International Data Transfers
Some of our service providers operate internationally.
For example, Kit is based in the United States, and newsletter information may be processed outside the United Kingdom.
Where personal information is transferred internationally, applicable data protection rules require an appropriate legal basis for the transfer, such as UK adequacy regulations or recognised contractual safeguards.
You can contact us for further information about the safeguards applicable to your personal information.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Our intended retention approach is:
Contact enquiries: Routine correspondence will normally be deleted or anonymised within 12 months after an enquiry has been resolved, unless continued retention is necessary for legitimate business or legal reasons.
Newsletter subscriptions: Subscription information is retained while you remain subscribed. Limited records may be kept after unsubscribing where necessary to honour your preferences or meet legal obligations.
Technical and security information: Retained only for the period reasonably necessary to operate, protect and troubleshoot the website, taking account of relevant hosting and service-provider retention settings.
Analytics information: Retained for the period necessary to understand website performance and improve the service. Where appropriate, data may be aggregated or anonymised.
Legal records: Certain information may be retained for longer where necessary to comply with legal obligations or resolve disputes.
You may request deletion of your personal information, subject to applicable legal exceptions.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or loss.
These measures include appropriate website security, access controls, software maintenance and the use of established service providers.
No online system can guarantee absolute security, but we aim to minimise risks and handle information responsibly.
11. Your Rights Under UK GDPR
Depending on the circumstances, you may have the right to:
- Access: Request a copy of personal information held about you.
- Rectification: Ask us to correct inaccurate or incomplete information.
- Erasure: Request deletion of personal information where applicable.
- Restriction: Ask us to limit how certain information is processed.
- Data portability: Request certain information in a portable format where applicable.
- Withdraw consent: Withdraw consent at any time where processing relies on it.
Your right to object
You have the right to object to certain processing of your personal information, including processing based on legitimate interests. You also have the right to object to processing for direct marketing at any time.
To exercise any of your rights, email:
We will respond in accordance with applicable data protection law. We may need to verify your identity before fulfilling certain requests.
12. Data Protection Complaints
If you believe we have handled your personal information incorrectly, you can make a data protection complaint by emailing:
Please explain your concern and provide enough information for us to investigate it.
We will:
- Acknowledge your complaint within 30 days.
- Take appropriate steps to investigate your concern.
- Keep you informed where necessary.
- Explain the outcome without undue delay.
If you remain dissatisfied, you may complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Website: https://ico.org.uk/make-a-complaint/
You do not have to contact us before approaching the ICO, although giving us the opportunity to resolve your concern may help.
13. Third-Party Websites and Embedded Content
Our articles may link to external websites, gardening organisations, retailers or other information sources.
Some pages may also contain embedded material, such as videos or social media content.
Third-party websites and services operate under their own privacy policies and may collect information when you interact with their content.
We recommend reviewing their privacy information before providing personal details.
14. Children’s Privacy
Our website provides general gardening information intended for a broad audience.
We do not knowingly collect personal information from children for marketing purposes without an appropriate lawful basis.
If you believe a child has provided personal information that should be removed, please contact us.
15. Information You Choose to Provide
Providing personal information is generally voluntary.
However, certain information, such as an email address, may be necessary for us to respond to an enquiry or deliver a requested newsletter.
You are not legally required to subscribe to our newsletter or provide personal information simply to read our gardening articles.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, technology or legal responsibilities.
The latest version will be published on this page, together with its most recent update date.
Where a significant change affects how we use personal information, we will provide additional information where required by law.
17. Contact Us
For questions about this Privacy Policy, your personal information or your data protection rights, please contact:
The Gardener’s Hub UK
Email: contact@thegardenershub.uk
Website: https://thegardenershub.uk